T & C'S
Changed your mind? Returns accepted up to 30 days from purchase. All returned items must be unopened and returned well packed to avoid damage in transit. This is at your cost. Should a item be faulty or broken please message us to arrange returns and refunds. Please add a photo of the issue when messaging to speed the process up.
Blind boxed and bagged items are not returnable once opened.
Pre Order Information.
Pre-orders can be placed by payment in full, via a 10% deposit and payment of balance before shipping or 10% deposit and create a payment plan. At all times should you cancel a 10% non-refundable deposit will be in place. Should the vendor cancel we will refund in full.
Where a order contains in stock and pre order items we will ship when the full order is in stock unless further postage is covered. If you want the in stock sent straight away please place separate orders.
All UK orders are sent via Royal Mail recorded for up to 2kg and Parcel Force for items over 2kg. Comics cost £2.50. Parcels up to 2kg £4.00. Parcels over 2kg £6.50. In stock orders will ship within 1 working day, pre and back order items will ship within 1 working day of arrival at our warehouse. (where in stock and pre order items are on the same order it will ship when full order is in stock).
Outside the UK shipping starts at £14.00 for select European countries via Royal Mail tracked and signed, where postage savings are made difference will be refunded (less cost of packing). More countries will be added soon, message us if yours is not showing.
When Will My Order Arrive.
In stock items will be shipped within 1 working day of order and has a expected arrival of 48 hours, in the event of delays in transit please allow up to 72 hours before contacting us.
Pre orders are clearly stated in the product title ("PRE ORDER JAN 2019" as a example) and subject to change, these orders will ship within 1 working day of arrival at our warehouse.
Can I Cancel My Order.
Yes you can cancel at anytime and get a refund less 20% non returnable deposit where paying on payment plans/pre order deposits.
If a item is already sent and you wish to return we will not refund postage costs.
Where the supplier cancels a item or there is a issue our end we will refund in fall including all postage costs.
Liability for any supplementary costs.
Where a order contains pre order and in stock items we will ship when full order is in stock unless further postage costs are paid.
If a order is returned to us due to no one home to collect any reshipping costs will be paid by the customer otherwise a full refund minus shipping and restock fees will be offered.
Should the carrier be at fault for non delivery via mis routing and delayed/lost in post we will cover redelivery and make claim with the carrier.
Some larger items such as life sized figures will incure extra shipping costs due to weight, size and value of product, quotes will be given before purchase.
While we always do our best to only send the best boxes minor box issues like dents, scratches and scuffs are not considered as product damage in line with industry standards. Mint in box collectors should message up before purchase as returns can not be accepted at our cost for box damage.
Is There a Nerd Toys Retail Store?
At the moment we are 100% online, we do however have plans to open a full retail store in the future under the name Nerd Toys and Comics. Just a question of finding a location and aim to be open during 2019. Watch our blog posts for updates.
Items Sold Out.
Where a Item says sold out on the store we normally have them on back order with the suppliers, if we are not going to be able to get a item back in it will be removed from the page.