Welcome to Nerd Toys web store.
Returns
Changed your mind? Returns accepted up to 30 days from purchase.
All returned items must be unopened and returned well packed to avoid damage in transit.
This is at your cost.
Should a item be faulty or broken please message us to arrange returns and refunds. Please add a photo of the issue when messaging to speed the process up.
Box Policy
While we always do our best to only send the best boxes minor box issues like dents, scratches and scuffs are not considered as product damage in line with industry standards.
Mint in box collectors should message up before purchase as returns can not be accepted at our cost for box damage.
Pre Order Information.
All dates quoted in item titles for pre-orders are a estimate only.
These are subject to change by the vendors and manufactures and should only ever be considered a guide not a guarantee.
You can cancel a pre-order at anytime up to shipping and get a full refund.
Pre-Orders are payment at point of order.
In the event the manufacturer cancels a product a refund will be issued soon as confirmed to us.
Shipping
All UK orders are shipped via Royal Mail tracked 48 at a cost of £4.00 for packing and postage.
We always ship in boxes to ensure items arrive in the best possible condition (see box policy).
Items over 2kg will be sent via Parcel Force 48 at a cost of £6.50. Some larger items such as life size figures, heavy statues and so on will have extra charges.
In Stock items normally ship within 24 hours of order and orders placed before 9am will ship same day in most cases (seasonal delays may occur).
Items paid for on Next Day service will ship same day if ordered before 9am otherwise will ship next working day.
Pre Order items will ship within 1 working day or arrival in the warehouse (see Pre Order Information).
Where a order contains in stock and Pre Order items the order will ship when all items are in stock regardless of shipping option selected. If you want in stocks sooner please place separate orders.
